Office Coordinator - Specialty Clinic

Part Time

Position summary:  The office coordinator greets and schedules patients, answers telephone, collects patient data, and various other general office duties as assigned. 

General purpose:  Performs various front office duties.

 Role qualifications:

Education

• High School diploma or its equivalent.

Experience

• Office/Computer skills

      Licenses/Certificate

• Must maintain current BCLS
• Must attend in-services and staff meetings

Position responsibilities:

• Greet all patients and visitors courteously and kindly.
• Answer incoming telephone calls and schedule appointments or create telephone messages according to clinic guidelines.
• Ensure that all information is updated in the computer at each visit.
• Obtain copies of insurance cards.  Inform the patient of their financial responsibility if we are not a provider for their insurance.  Verify that we are the patient’s primary care physicians if they belong to an HMO.
• Verify Medicaid eligibility prior to the patient appointment.
• Collect and post copays at time of service and collect other patient payments as received.  Run daily balance report and create deposit.
• Be familiar with patient financial assistance and payment plan guidelines and educate and assist patients with this as needed.
• Prepare and distribute monthly physician calendar to all hospital departments and local physician’s offices.
• Complete monthly spreadsheet for tracking clinic visits.
• Maintain all medical records insuring patient confidentiality.
• Assist patients with referrals to other physicians or for testing.
• Obtain insurance precertification as needed for testing or referrals.
• Proper retrieval of medical records to / from other providers.
• Maintain a good public image of the clinic when answering the phone and directing phone calls.
• Work with Clinic Manager to maintain a proper level of office supplies.
• Other various general office duties as assigned by the office manager.

Essential skills and experience:

• Must have the ability to type and use appropriate office equipment.
• Must be able to use a personal computer for scheduling and retrieving of patient information.
• Must be able to read and interpret components of medical charts.
• Must be able to speak effectively to individuals.  Employee is regularly required to talk and hear.
• Specific vision abilities require close vision.